Return Policy, Terms and Conditions

Terms & Conditions

Attention!

Please keep the spare key for your MIM Safe Variocage in a separate place. We cannot replace the keys if lost.

Orders

We ship all orders via FedEx Ground or FedEx Smartpost. In-stock orders ship out within 2 to 3 business days. Out of stock orders can take anywhere from 4 to 6 weeks to arrive. If you decide to Pre-Order and pay for a product in advance that is out of stock, you will receive a discount and be first on our list to receive your order when we have the item back in stock. You will receive an e-mail confirmation with a tracking number once your order has shipped.

Cancellations

You can cancel your order at anytime prior to shipment and receive a full refund.

Returns

Customers are responsible for ordering the correct size Variocage for their animals and their vehicle. We cannot accept returns for improperly sized Variocage products unless Summit Agility is clearly at fault for shipping the wrong model or the wrong product. We provide simple and easy to follow measuring instructions on our website. Please follow these instructions for a proper fit. Please note that Variocage products are very difficult to re-pack and return without damage. We suggest that you measure your vehicle and your dog to assure you receive the proper size Variocage. We are always eager to provide the best customer service so please contact us if you have any questions or concerns about measuring your dog or vehicle.

Summit Agility will only accept a product for return with prior approval. Returned products should be in the original, unopened packaging including the additional cardboard outer-wrap shipping container, which is required to prevent damage during shipping. The original packaging must not be broken or otherwise damaged and the product cannot have any missing or damaged parts. Customer will be responsible for all shipping costs and a 20% restocking fee. We do not charge for the shipping out to the customer nor do we expect a refund for this cost once the crate is returned.

Claims for damaged returns must be made within 15 days of receipt of your delivery. Do not ship any products back without proper authorization and a valid Return Authorization Number.

Safety

Important information concerning all discussions about Variocage safety!!

MIM Safe Variocage and the AllSafe Harness must be properly sized for your animal in order to provide maximum safety and protection.

Please assure that your MIM Safe Variocage or your AllSafe Harness have been properly sized, assembled and installed in your vehicle or properly fitted for your dog.

A crash can happen at any speed with many variables with respect to circumstance. Predicting every scenario and outcome is impossible. Depending on your vehicle, speed and circumstance, it might be possible that nothing can protect all occupants from injury or fatalities.

Customer Service

Please feel free to contact us if you have any questions or concerns. We are committed to customer satisfaction. You can reach us during business hours Monday to Friday from 9am to 5pm Mountain Time.

Phone: 801-923-8822
E-mail: [email protected]

Please drive safely and always use your MIM Safe Variocage, MIM Variogate or AllSafe Harness for transporting your animals!